Hey 3Community 👋
We’ve added some new content explaining why a customers first bill may be higher than expected and as valued Three customers we’d love to get your opinion on it.
Why is my first bill higher than the cost of my price plan?
As members of our UX Hub your experience & knowledge is invaluable to us in helping us improve the customer experience, and we would love if you to have a read of the above article and then comment below with your feedback. When sharing your feedback please keep in mind the below questions.
- Do you think the layout is clear, user-friendly, with a language clear to understand for a new Three customer?
- Is there a question about billing you frequently see in the community that we should address more clearly in the content?
- Any recommendations about additional content that would be useful (payments, DD ?)
Thanks for being a valued member of the 3Community 🙂
01, Yes the layout is clear and easy to understand.
02 , No, i like the fact that there are examples provided, so that people can follow their own dates
03. I think the pictures of Mary should be removed from the page, i dont think it adds to the content.
