Hello,
I have a delivery which cannot be collected at the delivery address.
I have contacted the courier and Three via Chat but very little help from either.
Can you please tell Nightline that I can collect this from a depot or to deliver to a local ParcelMotel?
Thank you!
Alan McLoughlin
Hey you've posted these details publicly, can you PM the details with your name date of birth and address and I'll look into it for you? Rachel
Hi Alan, yes it's the same Rachel. Do you know where exactly it was delivered?
Hi Rachel,
I have supplied you with these details.
Can you advise if you are looking into this?
Nightline have responded to me explaining that it is Three Policy that;
- Only Three can amend the delivery instructions
- Per their agreement with Three (i.e Three's policy), Nightline are permitted to deliver up to three (3) address' to either side of the delivery address.
I have major concerns now that I will not receive my handset, as I do not know these people, and there is no prior assumption stated by Three when purchasing the device online.
This would not be as much a concern to me, only for the fact that I have spent my entire morning/afternoon trying to arrange this to be collected from a depot, or to be delivered to a ParcelMotel.
Secondly, I have spent so much time on varying forms of communication attempting to physically "speak" to someone, on both Three and Nightline's end, but to no avail.
There has been a complete breakdown here on what should have been so simple.
Ideally, I would like a call back on 086-1745191.
Regards,
Alan McLoughlin
amcl1986@gmail.com
086-1745191
Hi Alan, I'd have to check this out for you.
I can certainly do so if you'd like?
Thanks,
Julie