No matter how careful we are with our phones, sometimes the worst can happen! Remember that Three and your 3Community are here to help, should you lose your phone or have it stolen.
Here’s what you need to do if your phone is lost or stolen:
- Try ringing the phone or checking the nearest Garda station. Someone may have handed it in!
- If you have Find My iPhone (Apple) or Find My Device (Android), you may be able to track the location of your phone. As well as using GPS to track your phone, these apps allow you to play a sound from the device or broadcast a message onto the phone’s screen, in case anyone finds it. You can also lock your device remotely so that no one can access it, or erase your phone’s data to ensure your personal information remains safe.
If you have tried the above steps but to no avail, you should do the following:
- Contact a 3Community Moderator via private message or contact our web messaging team to report your phone as lost or stolen. We can suspend your account to ensure that there is no further unauthorised usage. We can also blacklist your device so that no one else can use it.
- Report the loss or theft to your local Garda station.
- If you have insurance, contact your insurance provider directly to make a claim. You will need to provide proof that you have reported the incident to the Gardaí within a certain timeframe (generally 24-48 hours). Usually, a member of the Gardaí will need to stamp and sign your insurance claim form.
- If you have insurance with Three SOS, here’s how to make a claim.
What's next?
If you found your phone, contact us via web messaging, or send a private message to a 3Community Moderator. We can remove the blacklist on your phone.
If you haven’t found your phone 😢, you will need to get a replacement SIM, and a replacement phone. When you get a replacement SIM, all of your account details will move over onto it. This way, you don’t have to get a new number. Have a look at our blog for more information about ordering and activating a new SIM.
Don't forget, the 3Community is open 24/7 to offer you help and support. Our 3Community Moderators are a lovely bunch! If you want to learn more about who they are, just click here 👉 #MeetTheMods
We are online Monday to Friday from 9am to 5pm.
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