3Community – always available 🎅
The 3Community has tons of helpful information, all available at your fingertips. If you can’t find what you're looking for, though, why not post your query and allow a fellow 3Community member to help you out? Our Moderators will be checking in on all things 3Community throughout the Christmas period, but please be mindful that their coverage will be limited. If you require urgent assistance, check out our other resources below.
Web Messaging and My3 in-app Messaging 🎄
Our Web Messaging and My3 in-app Messaging teams are available from 7am to 12am midnight, 365 days a year. Yes, that’s right, even on Christmas day! So, if you need help with your new phone on Christmas morning, our Messaging team will be available and happy to help you out. Just click here to get in touch with them.
Social Media 🎁🛍
If you want to contact us through Facebook or Instagram over the festive period, our social media opening hours are listed in the table below. Don't worry if you contact our social media teams outside of these hours, as they will pick up your query as soon as they are back online!
1913 ☃️
If you would like to speak to one of our Customer Care agents, they will be available for Prepay, Bill Pay and Business queries over the Christmas period at the following times:
| Social Media | Mesaging | 1913 - Prepay | 1913 - Bill Pay | 1913 - Business | |
| 24/12/2025 | 9am to 5pm | 7am to 12am | 9am to 7pm | 9am to 5pm | 9am to 5pm |
| 25/12/2025 | CLOSED | 7am to 12am | CLOSED | CLOSED | CLOSED |
| 26/12/2025 | 9am to 5pm | 7am to 12am | 9am to 6:30pm | 9am to 5pm | 9am to 5pm |
| 17/12/2025 | 9am to 5pm | 7am to 12am | 9am to 6:30pm | 9am to 5pm | 9am to 5pm |
| 28/12/2025 | CLOSED | 7am to 12am | CLOSED | CLOSED | CLOSED |
| 29/12/2025 | 9am to 5pm | 7am to 12am | 9am to 7pm | 9am to 5pm | 9am to 5pm |
| 30/12/2025 | 9am to 5pm | 7am to 12am | 9am to 7pm | 9am to 5pm | 9am to 5pm |
| 31/12/2025 | 9am to 5pm | 7am to 12am | 9am to 7pm | 9am to 5pm | 9am to 5pm |
| 01/01/2026 | CLOSED | 7am to 12am | 9am to 6:30pm | 9am to 5pm | CLOSED |
Three stores ☃️❄️
Over the Christmas period, our stores will be open. Click here to find the opening hours for your nearest store.
Please note that all Three stores are closed on 25th & 26th December and 1st January.