Making your Switch to Three Ireland Seamless
Our Compensation Scheme
Switching to a new mobile or broadband provider should be a hassle-free experience. At Three Ireland, we are committed to ensuring that your transition is as smooth as possible. However, we understand that unexpected issues can arise during the process. That’s why we have introduced our Switching Compensation Scheme, to make it right if things don’t go as planned.
What is the Switching Compensation Scheme?
Our scheme is designed to compensate customers who encounter significant difficulties during their switch to Three Ireland. If you face interruptions, delays, or insufficient communication while transitioning, we are here to support you.
Continue reading below to find out more about what is covered under the scheme.
1. Service Interruption
If you lose service for more than one working day during your switch, you may be eligible for compensation.
2. Switching Delays
If your switch takes longer than one working day past your requested date, you may be eligible for compensation.
3. Inadequate Information
If we don’t provide you with clear and sufficient updates or notifications during the switching process, you may be eligible for compensation.
How Compensation Works
Compensation is calculated on a daily basis, based on the cost of your monthly plan. For example:
- If your monthly plan costs €30, you will receive approximately €1 per day for each day of eligible service disruption or delay. This way, you are fairly compensated for the time lost.
FAQs about Switching to Three Ireland
How long does it take to switch?
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Broadband:
- We aim to have your broadband activated within 8 hours during the working week (Monday–Friday, 9 AM–5 PM).
- Installation appointments for Tech and Fixed Wireless Access (FWA) services will be scheduled by our partner, Octavo.
IMPORTANT: To schedule Tech installation and Fixed Wireless Access (FWA) installation appointments, our installation partner Octavo will contact you directly.
Mobile Numbers:
Your new mobile number will typically be active within 2 hours during these times
- Monday–Friday: 8 AM–6 PM
- Weekends: 8 AM–4 PM
How do I request compensation?
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If you believe you qualify for compensation, it’s simple to submit a claim. Complete our Switching Compensation Form, available by clicking here.
What happens after I submit my form?
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Once we have received your form, our team will review your case as quickly as possible. After the review is complete, we will contact you via email.
We are here to make it right
At Three Ireland, we know that switching providers isn’t always perfect, and when things go wrong, we are committed to making them right. Our Switching Compensation Scheme ensures that you are supported every step of the way.
If you think you may be eligible for compensation and want to find out more, leave a comment below and one of our Community Moderators will be happy to help you.
If you have experienced any of the above difficulties during your switch, don’t hesitate to submit a claim through our online enquiry form by clicking here.
Together, we will ensure that your journey to join Three is as seamless as possible.