Great Phone Offers With All You Can Eat Data | Three.ie
3Community Menu

How to Request: Proof of purchase/VAT receipts

Three_Deborah
3 Mod Retired

Request proof of purchaseVAT receipts.png

 Here are two requests that we receive from customers on our 3Community regularly:

  • Proof of purchase
  • VAT receipts

Before I explain what they are and what they're used for, I would like to let you know that only Three employees can provide these documents. In other words, you have to contact Three directly if you are looking for proof of purchase and/or a VAT receipt.

 

How can you contact Three, you might be thinking? Well, there are a few ways, and you can choose the method which suits you on your terms 👉 How to: Contact Three 

 

Proof of Purchase

There are many reasons why you might need a Proof of Purchase, some of them being;

  • Insurance claims
  • Unlock codes
  • Repair under warranty
  • Manufacturer competitions
  • For your own personal records

No matter the reason, we are here to help you! The information that is included in the proof of purchase is:

  • Your name, account number, and mobile number
  • Your email (optional)
  • Make and model of the phone/router
  • IMEI
  • Order date
  • Value of the phone/router
  • VAT amount
  • Account type and status

To request your proof of purchase, contact Three and once we have requested the document, it will take up to three to seven working days before you receive it by email.

 

VAT Receipts

If you need a phone/router receipt for VAT purposes, and as long as the phone/router was purchased by you from Three Ireland, then we will provide you with it. We will need the IMEI of the phone/router and the order number would be handy too! The VAT receipts exclude your mobile, account number, account type, and status. If this suits you better, get in contact with Three.

 

Statement of Top Ups 

We provide receipts for your online or banking top-up. Due to legislative changes, VAT is accounted for based on usage and not at the point of purchasing a top-up voucher. Therefore, no VAT can be detailed on this statement. If you need a statement of top-up, get in touch with our My3 In-App Messaging or Web Messaging team.

 

Have a question? Feel free to search the 3Community and start a new topic. New to these parts? Then why not take a look at  ?

 

Don't forget to like each other's posts, and if you find a solution, don't forget to mark it as an "accepted solution" 👍