Android 12 not available

[Add_11476]

Hello, I have a Galaxy S21 Ultra and still haven't received the Android 12 update, searching on Internet it seems that it can be a problem with CSC code on the phone or even the carrier provider hasn't released the update. How can I identify what is really the issue?

 

[Three_Shane1]

@Add_11476 Hi there 👋 Welcome to the Community. I've checked on my own S21 Ultra & it's showing that my Android version is already on 12 & there was a recent update on the 27th of June. Can you let me know when was the last update pushed to your phone?  I'll get this checked out then for you.

[Add_11476]

Hello, it says it was 1st May 2021. I use 3 sim card but didn't buy the
through 3, bought it somewhere else.

[Three_Shane1]

As the phone wasn't bought from Three this may be why it's not gotten the most recent update but I can get this checked out to be sure. Can I get you to PM me the IMEI of the phone & where you bought the phone from so I can pass them along? 

[Add_11476]

Hi Three_Shane1

It says I don't have the privilege to send PM. Is there another way to do it, maybe email?

[Three_Shane1]

@Add_11476 As the community is a public forum you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. I can see that you're about to rank up so once you do log out & back into the Community & you'll be able to PM us directly. 

[billbond4]

Im not great on Samsung's, but that phones software looks to be Spanish one (PHE)

I think you just need to wait for that operator to release the update.