Pixel 6 5G connectivity

[Darragh_75251]

Hi,

I have a Google Pixel 6 on a Prepay 20 plan so should be able to get a 5G connection. However, I have never gotten on a 5G network even though somebody in the same house on the same 3 plan (with an iPhone) can. 

I was previously on a business contract limited to 4G but when I moved job a number of months ago, this was switched to the prepay plan, which is 5G enabled. In mythree, my phone is listed as a legacy device.

So I'm not sure if it is the phone or my plan, but any guidance would be welcome on how to ensure I'm getting the most from my plan.

Thanks

[Three_Shane1]

@Darragh_75251 HI Darragh, I'll need to check on your account to first make sure that the 5G add-on is activated. Can I get you to DM me your full name, number, address, & date of birth for the validation of your account?