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Locked Three.ie account

Anonymous
Not applicable

Locked Three.ie account

Hi,

I'd like to get an old O2 account unlocked on Three.ie please

9 REPLIES 9
Fiona_R
3 Mod Retired

Hi, is your username your mobile number or email address?

Anonymous
Not applicable

Hi Fiona, It's the mobile number


@Anonymous_Fiona wrote:

Hi, is your username your mobile number or email address?


 

Anonymous
Not applicable

Hi, I have unlocked the account now. When logging in the username is your number. Then select 'forgotten password' it will then let you update it
Anonymous
Not applicable


@Anonymous wrote:
Hi, I have unlocked the account now. When logging in the username is your number. Then select 'forgotten password' it will then let you update it

Hi Sinéad, It's not my own account that's blocked it's a phone we use for our local drama group. The person who bought the prepay phone has moved on and I failed to get the password changed and ended up getting it blocked. We use webmail to contact committee etc. so it's very handy.

Anonymous
Not applicable

If you pop us a PM with the number, address and date of birth on the account for the drama group I can get this reset.
Anonymous
Not applicable

Tried to send you a PM. Only contact that popped up was Three_SineadM. Is that you?

Hi,

If you use the below link you'll be able to send this PM now:

http://community.three.ie/t5/notes/privatenotespage/tab/compose
Anonymous
Not applicable

Hi , My online account account has been locked? Can you please reset it? my number 086********
Anonymous
Not applicable

Hi, the account has been unlocked. Try to reset it now via the forgotten my password link now and it'll work