Can't enable Wi-Fi calling on iPhone 12 Pro Max

[Gian_55087]

Hello,

I'm trying to enable to Wi-Fi calling on my iPhone 12 Pro Max, which is listed as a compatible device for this service and it's advertised that 3 does provide Wi-Fi calling, however when I try to enable this feature I get a message saying "To allow Wi-Fi calling on this account, contact 3 Ireland."

I need this feature to work as my work sign-in system requires number inputs via phone call, however calls are automatically swapped to the 3G network, which is very outdated and very slow and often times doesn't register my PIN inputs.

[Three_James]

Hi Gian_55087 👋 Thanks for messaging us here. Drop me a PM with your full name, mobile number, full home address including county name and your date of birth. I'll be able to view the account and ensure that WiFi Calling is active!

[Gian_55087]

Hi James I am unable to send you a PM as I just get this error when I try to click on your profile

[Three_Niall]

Hey @Gian_55087 , I have checked this here for you and I can see that your role is updated to allow you to send a PM, you should be able to send me a PM now and we can look into this for you.