@Guest_14899 Thanks for your PM & the details. I've checked on your account & currently, you're eligible for an upgrade. I've made a change on your My3 account so can you check if you still get the error message when you click 'Check Upgrade'?
If you'd like to see what offers are available for you I'd suggest calling our care team on freephone 1913 & an agent can check them for you.
Hi @Sinead_08751👋Let me help you check if you're eligible for an upgrade. The first thing you will need to do is log in to your My3 account, and then you will see Upgrade Device on the right-hand side of the dashboard. Have a look at our blog All About: My3 and Bill Pay Upgrade Device is highlighted as number 5.
If you're using the My3 app then you will find Check Upgrade in the menu across from Top Used Allowances.
Let me know if you have any difficulties finding either of these 😊
I am also having difficulty with checking eligibility for upgrade.
Nothing comes up on my dashboard, and if I go to the shop option and check upgrade there I get an error message. I am out of contract on the 2nd of May, so should be eligible now.
@Guest_14899 Hi there, let's get this checked out for you. Are you looking at your dashboard on your My3 app or the web version? From your dashboard when you click on the check upgrade option what type of error message do you get?
@Guest_14899 I'll need to check on your My3 account to ensure it's set up correctly. Can I get you to PM me your number, full name, address, & date of birth for the validation of your account?
@Guest_14899 Thanks for your PM & the details. I've checked on your account & currently, you're eligible for an upgrade. I've made a change on your My3 account so can you check if you still get the error message when you click 'Check Upgrade'?
If you'd like to see what offers are available for you I'd suggest calling our care team on freephone 1913 & an agent can check them for you.
