Oh no 🙊 it's terrible when there's an accidently top-up . @SarahB your boyfriend probably didn't see your second message because he was busy helping with the top-up on his side. So sweet 🤗
Can you tell me which plan you are on?
@SarahB I'm sure there's a life lesson here somewhere!
Right, as for the top-up, I won't be able to refund it but there are other options. First I need to check your account. Send me a PM with your full name, number, address and date of birth as soon as your rank changes to scout or lookout
Hello sarah
my three plan charge me twice (yesterday an today) how do i got a refund?
@Diego_74884 Hi Diego & welcome to the 3Community.
I'll need more details from you regarding both top-ups. Were both top-ups done online, over the phone or using a voucher? Were both top-ups done by yourself or did you top-up once & a friend or family member topped you up the second time?
Can you tell me what plan you're on also?