Can’t pay bill on my3

[James_01146]

I cannot pay my bill on my3, the tab is just not there. It’s so monotonous having to call them up every month to pay over the phone.

I’m on the health services plan, has anyone else got the same problem or the solution?

[Three_Shane1]

@James_01146 Hi James, I'll check on this here for you. When you log into your My3 account either the web or app version you should see an option to 'Make a Payment'. If you're not seeing this option can I get you to send me a screenshot of what you first see when you log into your My3? You can black out any personal information that shows I just need to see the dashboard. 

[James_01146]

Hi Shane,

thanks for replying.

attached is screenshot 

[Three_Shane1]

@James_01146 thanks for the screenshot, let me check on this for you & I'll get back to you with an update as soon as possible. 

Also in regards to your post, I have moved it to a more relevant area.  

[Three_Shane1]

@James_01146 It looks like I'll need to make a change on your account to update your My3 view to be able to see the 'Make a Payment' section. Can I get you to PM me your number, full name, address, & date of birth for the validation of your account?

You'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.

[Three_Shane1 · Accepted solution]

@James_01146 thanks for PM'ing your details. I've made a change to your account. Can I get you to log out & back into your My3 account & let me know do you see a new section for making a payment?

[James_01146]

Thanks Shane that worked 👍

[James_01146]

Hi shane

Is there an add on I can get when I travel to Australia/USA to avoid crazy roaming charges?

tks

J

[Three_Shane1]

@James_01146 Hi James, to check on which add-ons are available & which would suit you best I would suggest speaking with our business team directly. You can either speak with them over the phone by calling freephone 1913 or via our messaging service here.