@Karl Good morning and welcome to 3Community. That's not what we like to hear, is there anything I can help you out with here?
@Karl Good morning, I get your frustration and I'd love to turn this around for you and look into your request. I can't make any promises but pop me a PM so I can access your account and unlock code request. I'll need your phone number, full name, address and date of birth along with the IMEI of the phone you'd like to unlock and I'll check into it on my side
Good afternoon,
I would like to make complaints regarding international phone call. I was not explained in details as Nepal in not in the list to make phone call and I was charged for international call.
@Muna_05695 Oh no 😲 That's not what I like to hear but thanks for reaching out to us. I'd like to look into this for you here but need more info. What plan do you have? Do you mean this wasn't explained when you bought your plan? Did you get this in-store or online?
Hi I am not happy I have been waiting for a couple of weeks now for my wifi to be installed. I have contacted the online chat three times and by phone. I was told over a week ago it should have been done by Christmas Eve. A week later and still nothing. I need the wifi to work. I also had to return my upgrade as the phone was over heating and that has been with the factory since last Friday. I have not heard anything since. I cannot access my work computer without a phone. This needs to be sorted today
@Shellby I've gotten back to your other post & will look into your query further there.
@Karl wrote:
I need to contact a representative of Three who is based in Ireland as I want to start a complaints procedure
Read
Hi,
I had a chat with one of your customer service team members about sending the Three router back to Swords. I send it by post and it came back. I had another chat with another customer service team member and he raised a case and said someone will contact me in 24-48 hr, but nobody did.
This is ridiculous!