@djeire84, Just to keep you in the loop our investigation is still currently underway. As soon as there's any update I'll let you know.
The message on the app is correct as we have recently updated the app so it is being worked on now.
I've checked on the My3 web version & it's working fine for me. Can I get you to clear the cookies & cache for your browser? Once you've got that done click here & try to log into your My3 account
@djeire84 'Morning, while I was on annual leave, both @Three_Danni and @Three_Shane1 kept an eye on the investigation. There has been no update as of yet, but I'm very eager to get this sorted for you. Scheduled top-ups are very handy to have. I want to thank you for your patience so far and of course, I'll keep you updated 🙂
@djeire84, that's brilliant news! I'm so happy that you can top-up through My3. Sorry it took us a while to get there but shur!
Hope to see future posts from you 🤗