If the Loyalty team missed you they usually try to call you again the next day, but if you want to speak to them sooner just give our care team a call on 1913.
All of our Three+ competition winners for November are currently available at the link here. If the call was from the Loyalty team and you are not on the above link I would recommend calling 1913 where an agent will check the account and discuss any available options with you.
