My Simcard is not working

[rickatheros]

Hi,

Yesterday I could not make any calls and send sms, today it even says no signal and does not let me connect to three network. I have reached out to the chat support, but they were unable to fix, stating that the technical team will contact me later and it will be fixed within 24h.

Needless to say it is not fixed and nobody can contact me through my number anymore. Now I cannot even access my internet banking because of this. I have spent over 20h with your support team this week and instead of improving my situation, it is getting much worse every day. Is it too much to ask for the most basic things like sms and calls to be working?

Thank you

Jan

[Three_Deborah]

@rickatheros This is not ideal, and I'd like to take a look at this for you. Is there anyone else in your household on Three experiencing the same as you? You mentioned that you have no signal, are you getting "emergency calls only" displayed on your phone? Let me know 

[rickatheros]

Hi Deborah,

actually Three_Laur1 has contacted me with regarding to this already. The
sim card sometimes says emergency contacts only, sometimes it says no data
connection. I do not think that the issue is signal. I have also tried the
sim around the shopping mall when I went to shop.

I have also bought a new sim card from tesco, so I am certain that it is
not the phone, as the tesco sim card is working just fine. It is either
faulty sim card or some issues with my plan. I also cannot access my3, I
have tried fixing multiple times with chat support, it only works for a few
minutes after their intervention.

[Three_Deborah]

@rickatheros Thanks a million for coming back. Yes, I see @LauraH is looking into this and has spotted something too. We'll come back to you in PM 💪 

[rickatheros]

Hi Deborah,

Is there an update on this? I cannot stress how much I need to have a
functioning sim card/number.

Thanks

[Three_Deborah]

@rickatheros thanks Jan, I understand your point of view and I see that @LauraH is looking into this for you. She'll get back to your PM soon 👍