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Not receiving authentication text messages

Oisin_54287
Investigator

Not receiving authentication text messages

Hi guys, I haven’t been receiving authentication passcodes via text for multiple apps (Credit union, Revolut, Amazon, My Revenue) - it is extremely frustrating as some apps I simply cannot log into as a result. 

This has been an ongoing issue for 3-4 years and have flagged it with Three multiple times with no resolve. I have also been in contact with all of the above apps support services who say there is no issue on their end. 

I have tried all measures available - ordered new SIM cards, tried on different phones (I have recently got a new phone and am logged out of everything), unblocked all previously blocked numbers. 

If this is something you have experienced, I would really appreciate any feedback! 

thanks a mill

 

10 REPLIES 10

Hey @Sylwia3172  , Welcome to the 3Community 🙂

I'd love to look into this for you. Pop through to me here on PM along with your full name, mobile number, address and date of birth and I can pass this onto the technical team to have this investigated for you.