Not receiving authentication text messages

[Oisin_54287]

Hi guys, I haven’t been receiving authentication passcodes via text for multiple apps (Credit union, Revolut, Amazon, My Revenue) - it is extremely frustrating as some apps I simply cannot log into as a result. 

This has been an ongoing issue for 3-4 years and have flagged it with Three multiple times with no resolve. I have also been in contact with all of the above apps support services who say there is no issue on their end. 

I have tried all measures available - ordered new SIM cards, tried on different phones (I have recently got a new phone and am logged out of everything), unblocked all previously blocked numbers. 

If this is something you have experienced, I would really appreciate any feedback! 

thanks a mill

[Three_Niall]

Hey @Sylwia3172  , Welcome to the 3Community 🙂

I'd love to look into this for you. Pop through to me here on PM along with your full name, mobile number, address and date of birth and I can pass this onto the technical team to have this investigated for you. 

[Mairead_07035]

I ported my number from another network years ago and I have never received short-code texts from AIB or MyGovID. Please help. Its been going on for years and Three have told me that there are no blocks on my phone. Huge issue now as I need to renew driving license and verification codes from MyGovID not coming through.

[Three_Niall]

Hey @Mairead_07035 thanks for commenting here, I would recommend contacting our Web Messaging Team here who can raise a case with our technical team for you.