Not receiving sms from other networks or verification codes

[Lorraine_90716]

Hi,

I changed over from Vodafone to Three last week and I cannot receive text messages or verification texts and this is very frustrating trying to set up my apps on my new phone.

I can see this has happened a lot of people from other threads and I need to know how to get this sorted. I logged into the support chat Saturday and they said it was sent to IT but I haven't heard anything and I really need to get this sorted. I need access to my text messages for work daily and would appreciate some assistance. 

Thank you,

Lorraine 

[Three_Niall]

Hey @Lorraine_90716  , Welcome to the 3Community 🙂

Firstly apologies about your situation as this isn't what we want to hear but we'd love to look into this for you. Pop through to us here on PM along with your full name, mobile number, address and date of birth and we can check the status of the ticket for you. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team

[Lorraine_90716]

Hi Niall,

it won’t allow me PM you, if you could check the status of the following ticket number that would be great. All my details should be on there: 

Request ID REQ0000002878

Thank you; it’s very frustrating not being able to use my phone when I have just received it.