@Aoife_14795 Hi there and welcome to 3Community. That's not what we like to hear ☹️ Have you been in contact with our Care team to query this? If not, I can have our technical team look into this for you. Can I get you to PM me your full name, number, address, & date of birth for the validation of your account?
As you've only joined the Community & it's a public forum you'll need to increase your rank from 'NewMember' to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. Once you've increased your rank log out & back into the Community & you'll be able to PM us directly 😊
