@Three_Stacey I've had this issue since Friday, can someone from your team please call me to explain what is going on?
This is having a major impact on my business. The problem is affecting every application for me, not only banking. My number is linked to most of work tools that I rely on on a daily basis; and to make things worse, your phone support gets stuck in a never ending loop with no way to actually speak with someone.
The best I've been able to get in the last 5 days was the response below:
"We are aware that some customers are unable to receive service messages such as banking verification texts. This issue is caused by a 3rd party and Three is currently engaging with them to resolve the issue as soon as possible. We apologise for any inconvenience this has caused"
What is going on? and when can we expect this to be fixed?
I've been a customer for over 9 years and will be cancelling all of my services with you as soon as I can. I tried to set up a new account with Eir yesterday, but they needed to send a verification text to the phone while porting the number - so I'm held hostage until you get a fix.
This is a horrendous customer experience.
