Voicemail not working

[Jodie123]

Hi there. Since I upgraded my apple phone in June, my voicemail doesn’t work. I have called customer services three times and stil doesn’t work.

When I dial 171 it connects me to customer services.

I have been asked to enter **004*087…….# and it still doesn’t work. Please help. I need my voicemail.

[Three_Deborah]

@Jodie123, hi there and welcome to 3Community. Let's see if I can help you. When you called customer services, was this issue logged with our tech team?

What happens when somebody calls you and you don't answer, are they able to leave a Voicemail? 

[Jodie123]

Hi there, an agent registered it with the tech team about three weeks ago.
I haven’t heard anything and the problem is still there. I don’t know what
people hear when sent my voicemail tbh.

[Three_Deborah]

@Jodie123, are you in a position to get somebody to call you and wait until it goes to voicemail?  I'd really like to have as much info as possible. Oh by the way what Billpay plan are you on? 

[Jodie123]

Hi Deborah. I have just managed to get my son to call me. It just rings out
for a long time then says, ‘the caller cannot accept this call, please hang
up and try again later’.

I am on the bill pay plan called ‘unlimited’ for €60 per month and I get
family discount as there are four of us with three mobile.

[Three_Deborah]

There is one last thing I'd like you to try and if it doesn't work let me know here @Jodie123 could you dial ##21# this code sets up the diverts to your voicemail. If it's possible please get your son to call you again.

If this fails, please send me a PM with your full name, number, address and date of birth and we'll go from there 👍

[Jodie123]

Hi Deborah, that solution does not work. Still rings out and just
discovered my daughters is the same.

[Three_Deborah]

@Jodie123, pop me a PM. Just click in the link in my signature, and I'll keep an eye out for you.

Will you include your daughters number too and when you first started to notice this?

[Jodie123]

Hi Deborah,

there is no signature and no link I am afraid. 

[Jodie123]

When I click on 'send a PM' below your last message, it says 'Access Denied'