changing from prepay to billpay

[ashamasha]

Hi,

I'm trying to change from 3 prepay sim only to billpay sim only, for the current 1/2 price offer. But when I answer 'yes' to the question about porting my number over, I get an error that my number isn't valid to do so. Is there any way around this?

[Three_Deborah]

@ashamasha, thanks for reaching out here. Has your Billpay SIM only order gone through, and do you have a temporary number for it? 

[ashamasha]

Hi, no I didn't continue with the order at all, because I want to keep my number, not get a new one.

[Three_Deborah]

Thanks for that, can you send me a PM with your details? Full name, address and date of birth, plus your number 😊 

[ashamasha]

after many days of attempting to do so, have finally been successful at, I think, sending a DM on here, but have also received the error msg that I've reached the no. of DMs I'm allowed per month - even though that is the ONLY DM I've sent on here ever! hopefully it went through....

[anonymous2020]

Hi, I have also been trying to switch from prepay to billpay, and when I finally got in contact with one of your agents on 1913 after an hour, they said it was only for "new customers", where is the loyalty there? they said they would talk to their supervisor and that I can follow the order on my3 account. I could not see anywhere on my3 account to do so. I then called back this morning and was waiting for nearly an hour before I got through to an agent. After only a few minutes they either HUNG UP or the line went dead, I hope the latter. I am not waiting another hour to try and get through again, it's ridiculous. There are also no agents available to chat online? I would like a response as soon as possible please as this is getting ridiculous. 

[Three_Deborah]

@anonymous2020 Which online offer are you going for? We have some for customers moving from Prepay to Bill Pay click here Let me know 👍

[anonymous2020]

that link only gives you very limited options. I was looking for the €199 offer on the iphone 11. I was then told this is only for "new customers", but it doesnt say that on your website?

[Three_Deborah]

@anonymous2020  Hmmm, that's strange. The offer for the iPhone 11 was for both existing Prepay customers and new customers coming from a different network.

[anonymous2020]

I was in contact with someone on chat yesterday and they said to get back in contact in 24 hours, but I am getting different messages here from different communication platfoms?