move to a SIM only

[Add_69078]

My plan expired on 27th May, 2023. Can I move to a SIM only payment now? Can I cancel it anytime? Do I loose my rights to an upgrade if I move? 

[Three_Shane1]

@Add_69078 Hi there, can you clarify if are you on bill pay or prepay? Once you've confirmed this for me I'll be able to answer all your questions 😊

[Add_69078]

Hi, I am on bill pay. Just completed the 24 month commitment.
Don’t see any reason to continue paying €60 per month now. Thank you.

[Three_Shane1 · Accepted solution]

@Add_69078 Since your contract has finished, you can move to one of our SIMO plans now. If you wish to cancel you'll need to give 30-days notice. If you switch to the SIMO plan, you don't lose the option to upgrade. You can re-contact at any time but you'll need to be moved off the SIMO plan as it's not part of upgradable plans. 

To do any of the above you'll need to speak with our care team directly either by calling freephone 1913 or speaking with our messaging team here. 

If you have any other questions let me know.