5G gold has intermittent service dropouts

[Mark_28660]

Have the 5G broadband gold service for about 6 weeks. I keep getting intermittent service dropouts. Working from home, so I need an "always on" service, particularly for conference calls. In the middle of a conference call the connection will just drop and I have to go downstairs and plug out the phantom power feed to the external 5G modem and plug it back in a minute later. I then have to reboot the router to get the service back. On a very busy day, I have to do this on average three times.

Is anyone having similar problems?

thx

[Three_Niall]

Hey @Mark_28660,  Welcome to the 3Community 🙂

I recommend contacting our customer support team on 1913 where our agents would be able to assist your with troubleshooting and if required would be able to arrange assistance from a technician as this is a 5G Broadband Tech Installed product.

[Pudz2023]

This happened us only have it 3 weeks worked great for the first 2 technician came out today moved the box outside then told us something wrong he doesn't know what so he left us with no interent at all and said ring Tuesday 

[Mark_28660]

Thanks for that. So it is a known issue. I've asked then to look at the log
files, to see if they can trace the issue. No result. Worrying issue this.

[Pudz2023]

hope you get on better than us technician coming out for intermittent
broadband to fix it and him leaving us with none at all and couldn't even
tell us why