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5g internet

Pudz2023
Investigator

5g internet

Hi have 5g internet for 3 half weeks worked great for 2 weeks then kept dropping in the evening after numerous calls a technician came out today and moved the box outside to somewhere he said we would get better coverage after he set it up we had no internet asked if we changed passwords or did anything which we didn't he then said its not working ill put in a call but no one around till Tuesday. So a technician came to fix internet that was dropping sometimes and left us with no internet at all has this happened to anyone else ?

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Pudz2023  , Welcome to the 3Community 🙂

 

I can see here that you have sent us a PM in relation to this query and we will make sure to look into this for you there. When the technicians call out to a query like this they will attempt to restore coverage in the area however once we have completed validation we can check to see if the team has left a note on the account in relation to your service.