Huawei B525s-23a factory reset to reconnect to the internet

[LordLiverpool]

Hello, Three,

I have a Huawei B525s-23a that I use to connect to Three via a 4G Sim-only plan.

I've owned the modem for approximately 5 years and it's given me no trouble until about 12 months ago.

Now my modem disconnects from the internet about once a week. And the only way I can get it to reconnect is to perform a full factory reset, which is an inconvenience. I wonder if Three Network is pushing out a weekly Modem update that's causing the issue.

Any help is appreciated before the modem goes to landfill and I buy a newer 4G modem in a gamble to fix the problem.

Kind Regards.

[Three_Shane1 · Accepted solution]

@LordLiverpool Hi there, I've checked & we haven't been pushing weekly updates to the B525-23a. We don't sell this device anymore, we're selling Huawei's newest 5G device the B535-333. 

If you're disconnecting once a week it can be either one of two things 1) your SIM or 2) your device. For your SIM when was the last time you got a replacement one? If you've had the SIM for more than 2 years I would suggest picking up a new one either online or in your local Three store. The SIM is free either way 😊 Once you've gotten the new SIM you'll need to wait & see if the disconnections continue. If they do, it could mean that your device needs changing. 

Try out the SIM first & if it doesn't work pop back to me here & we can look at your device options. 

[LordLiverpool]

@Three_Shane1

Thanks for replying it's appreciated.

OK, great I'll order a replacement SIM Card now and I'll come back here if that doesn't fix it.

Thank you.