Hey @Daniel_44818 , Welcome to the 3Community 🙂
I'd be happy to look into this for you but I am going to need to check the account to see if Public IP is active on the account. Pop through to me here on PM along with the broadband number, your name, address and date of birth and I can investigate this further for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team
