Hello 3Community,
We have some customers who are on legacy plans that do not include All You Can Eat Data. When data usage is detected the €2 Daily Pass is activated. This €2 is for usage of up to 200MB per day and usage over 200MB is charged at €1.01 per MB.
Here on 3Community our members have switched off mobile data and followed the checklist below;
If you have received notification of this charge, let us know the time, date, and amount of data used, along with the type of phone you are using. Please comment below.
@GVaira Hello 👋 I've moved your post over here so you can have a read through this thread, especially the checklist at the beginning. Be sure to pop me a PM also with your phone number, full name, address and date of birth so I can access your account 👌
@Izzybusy12 Hi there, welcome to 3Community. Are you receiving €2 daily data charges? I've moved your post over here, take a look through this thread and the checklist at the beginning and let me know if any of those points apply to you 👍
cancelled daypass two days ago. message now that daypass activated. mobile has not been used outside my house in period. my balance has been reduced by €2.00
same has happened a few times recently and my account has been debited €2.00 each time --
@May2021 Hello there. When you say you cancelled the day pass, how was that done? The more info I have the better. Was mobile data removed from your account? If so, let me know your phone number, full name, address and date of birth by PM so I can check it out 👍
@2handsinthetill Hi there, many customers use the €2 daily charge option to pay for their data as it's a great option if you don't have unlimited data. Are you being charged for this and not accessing data? Let me know.
@2handsinthetill Have you run through the checklist above? Pop me a PM with your details so I can access your account also.
DayPass charge
12 Aug.
10Aug.
6Aug
1Aug
25Jly
24Jly
21Jly
13Jly
Phone is a Samsung A21s