3 pre pay scheduled top upl but allowances didn't apply

[ethanmac]

Hi I topped up by the required amount on 9th march but did not get any of my benefits.20 euro gone in internet use due to the not applying my allowances..Basically 3 took my money,didn't apply my allowance and then quickly took 20 euro credit from me.The support chat is absolutely useless just goes around in a circle.They. Basically robbed 20 euro from me so I'm pretty annoyed about that 

[Three_Niall]

Hey @ethanmac, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.