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AUTO TOP UP WAS WORKING FOR A YEAR LAST 2 TOP UPS N

Stojan1977
Novice

AUTO TOP UP WAS WORKING FOR A YEAR LAST 2 TOP UPS N

I did set up top up automatic for more then year no issues but recently  2 top ups did not go thru so I decided to do it manually  any clue why this happened? Thank you 

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Stojan1977, Welcome to the 3Community 🙂

 

If your automatic top up has failed in the last two months I would recommend checking if the details of the card have changed such as the expiry date if you have received a new card recently.

 

If you would like us to investigate this further pop through to us here on PM or you can also speak to our web messaging team here.