Adult Content Filter Removal

[NiallOReilly]

I requested that the adult content filter be turned off on April 9th and haven't heard anything since. I went through the form for it to be turned off and provided a picture of my passport. But when I go to my support cases, it shows no cases and I have no texts about it either. I did get an email with a unique reference number.

[Three_Stacey]

Hi @Robert_81222 welcome to 3Community.

Are you still having difficulty with the adult filter? If you are please let me know I'd be happy to look into it for you.

[Robert_81222]

All good

[Three_Stacey]

That's great to hear @Robert_81222 

[JohnJoshua_20849]

Hi, I’ve had the same problem from the guys above. I had called 1913 and messaged the Messaging Team and they were saying that the adult content removal filter is off already and wait for a few days. That has been a days ago. Called again to ensure removal and the same process was presented to me but still to no avail now. Are you able to please help me?

[Three_Stacey]

Hi @JohnJoshua_20849 I'd love to have a look at this for you, but I'll need a little info. Please PM me your name, number, full address and date of birth. Once I have these I'll be able to pull up your account and have a look.

[JohnJoshua_20849]

hi Stacey, sent you the PM 🙂 thank you

[Daniel_01687]

I’m having the same issues here Stacey if you could help?

[Three_Tommy]

So glad we could get this sorted for you in PM 👍 Don't forget to hit the Accept As Solution button.

If anyone else is experiencing similar please let us know.

[Sam_49865]

Hello I would like to turn off the adult content filter my date of birth is the 24/07/2002

[Three_Niall]

Hey @Sam_49865, we can get this sorted for you, pop through to us here on PM along with your full name, mobile number, address and date of birth or speak to our web messaging team here to get this removed.