Any other way to add credit card?

[Avi]

Hello, This has been my problem for 2 months now.

Long story short, I cannot add another credit card with telling the details to a support person. Like everyone else, I am not comfortable on giving my card details to anyone even they are part of the support team.

I cannot add it on the website and My3 app either. Am I the only one having this problem? Is there any other way to add credit card to my WITHOUT telling anyone about it?

[Three_Bex]

Hi there. When you attempt to add your card, what error appears? Are you bill pay or prepay? 

[Avi]

Your changes have not been saved. Please try again in a few hours or visit Help and Support for assistance. Is it okay to ask assistance from you? I called 1913 for further assistance but the only solution they could offer is telling them the card details. Also, they advised me that there are no network-wide advisory so I think I am the only one has this problem.

[Avi]

I am a pre pay customer, by the way. To add, the support staff offered me a lot of workarounds: Deleting profiles, making another profile and adding credit cards, await the expiration of monthly plan before adding a new card, dialing 1913 and 1744 to top up and and cards.. and they even filed a case statin my problem which has been "resolved". all of it, failed. for two months, I have tried them all. nothing worked.

[Three_Bex]

Thanks for going into so much detail in relation to what has been tried previously. I can log a request with our technical team to investigate this further for you, if you'd like? If you'd like me to do this, can you send us a PM with your details, please? Other possible ways to top up without giving your details would be over your banking app, in-store by purchasing a voucher or over the phone through the automated service. 

[Avi]

I have sent you a PM. Many thanks

[Three_Bex]

Hi there m, your request reference number is REQ000000143169. In my request I stated all previous troubleshooting steps taken, referenced your previous case which did not resolve the error and advised of how long this has been occurring. It can take the technical team 3- 5 working days to complete their investigation and offer a resolution. 

[Avi]

Is it okay if I add another mobile number that has the same exact problem?

[Three_Bex]

Is this number in your name?

[Avi]

No, a different one.