Charged for roaming call in EU

[Magicalmarsh]

Hi

Can you explain why I was charged for accepting a call while roaming in the EU, please? While on holiday, I received a 2 min call and was charged 1.02 EUR. Based on the roaming message received, I should not have been charged?

Please explain and refund this 

[Three_Niall]

Hey @Magicalmarsh , thanks for posting here, I'd love to look into the charges for you but I will need to check the account first. Pop through to us here on PM along with your full name, mobile number, address and date of birth and I'll check the account here for you.