Charged twice... Again.

[Taynah_pigolli]

hello, I already had a huge problem with that before and I just gave up by the time because the customer service was terrible. I've lost more than 60 euros being charged twice. It's simple: I top up the 20 euros one day before the renewal and when it's time to renew my plan, the money just disappears and I got a text message saying that I don't have enough money in my balance to reactivate my plan! This just happened again with me and I don't care about the money I'd lost last year, I just want this 20 euros back, they were from my rent savings. This is so disrespectful, I'm really disappointed. 

  

  

 

[Silvana_52528]

The same thing is happening to me

[Three_Niall · Accepted solution]

Hey @Taynah_pigolli, I'd be delighted to help you here. If you are on the 3 Prepay 20 plan, you would need to top up by €20 in one transaction to activate the plan. From the screenshots, I can see that both of these top-ups were done at two separate times manually and it looks like you used your credit on out of bundle services when your plan expired until you topped up by €20 to activate your plan for a further 28 days on July 11th.

@Silvana_52528 if you have a similar query and would like me to check the account here for you pop through to me here on PM along with your details and I can look into this for you. 

[Silvana_52528]

Could you check my double charge please? It happened in the last two months! 

*Edited by Mod* 

[Three_Niall]

Hey @Silvana_52528 I have removed your personal details from this post, contact us here on PM with your full name, mobile number, address and date of birth and I can check the account here for you.

[Janaina_52196]

It just happened to me, I pay a 65euros month plan and now in August they charged me 126, that's absurd. If anyone can help me I appreciate.

[Three_Stacey]

Hi @Janaina_52196 and welcome to 3Community. I'd be happy to take a look at your bill for you, have you had a chance to look over the bill in your My3 account? Did you see anything that looked different or is there any charges that you're not sure about? Pop me a PM with your name, number, full address and date of birth and I'll pull up your bill and have a look.

[Janaina_52196]

Hi, I just sent you a pm.