I tried to top up my phone using My3 and keep getting this 404 error, my bank account was charged €1 when i updated my card, will i be refunded this and how can i top up
@Add_44871 Hi there, we're aware that some customers are experiencing difficulties topping up & we're working on a fix.
In regards to the €1 charge, this will be automatically refunded back to your account within 5 working days. While we're working on a fix you can still top-up via our instant top-up section here. Alternatively, you can top-up using a voucher bought in a 3Store or local store.
@Add_44871 Hi there, we're aware that some customers are experiencing difficulties topping up & we're working on a fix.
In regards to the €1 charge, this will be automatically refunded back to your account within 5 working days. While we're working on a fix you can still top-up via our instant top-up section here. Alternatively, you can top-up using a voucher bought in a 3Store or local store.
@Add_44871 I spoke with the top-up team regarding the 404 error message & they have advised that a fix has been put in place to resolve it. I understand that you have already topped up but the next time you're due to top up can you do the below steps? This will allow you to top up successfully & also set up a scheduled top-up if you wish.
Log in to your My3 account From the dashboard go to TOP UP Enter your personal details & click continue (When you're entering your address, can you ensure not to input it all into the same field) Choose Instant Top-Up & do a manual initial top-up. At this point please note that you will need to use the same card you had previously used on the automated system 1913. If that top-up is successful, you will then be able to set a scheduled top-up using that same card.
