Need to speak to a human re account issue

[JRUS66]

How do I speak to a human who can help me with an account issue on a pre-pay plan?

Over paid by double on last payment cycle and has not been carried forward to the new payment cycle.

[Three_Niall]

Hey @JRUS66 , I'd be happy to help you here. To speak to a human on this you can call 1913 to speak to a person over the phone, you can speak to a member of our web chat team here or pop through to us here on PM along with your full name, number, address and date of birth and we can speak to you over messages also.