Not receiving authentication messages or texts from overseas

[Michael_97290]

I recently ported my number from eir to 3 and I’m currently not receiving texts from international numbers. My bank is in another EU state, however I am not receiving the verification code texts, so I'm unable to do authentication for online transactions. I am also not receiving regular text messages from friends and colleagues abroad. 

Can you advise on how this can be fixed please? Due to the banking issue I need this resolved ASAP. I am on the PrePay 20 plan, I changed to this plan from the PrePay30 plan on the 4th May. Thanks 

[Michael_97290]

PM sent, thanks

[Dilsad_08519]

hi there - I wanted to ask if you were able to resolve this? I am having the same issue but I haven’t heard back from the Three team yet. 

[Three_Niall]

Hey @Dilsad_08519, as we are closed over the weekend I wouldn't have been able to update you however I have replied to your PM.