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Number Porting Failed, Please Help

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Uladzimir_ie
Investigator
Investigator
‎16-09-2022 08:28 AM
‎16-09-2022 08:28 AM

Number Porting Failed, Please Help

Hi I’m a new Three customer that just switched over from Vodafone a week ago and wanted to keep my number.My old number still hasn’t been transferred to my Three account. Any help at all is appreciated.

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12 REPLIES 12
Three_Stacey
3 Community Admin
3 Community Admin
In response to sidd9435
‎04-07-2023 04:25 PM
‎04-07-2023 04:25 PM

@sidd9435 Welcome to 3Community.

 

Are you still having difficulties? Do you know did Customer Care forwarded your details to our tech team for investigation? If they did do you have the reference number? With the ref no I can check on the progress.

 

 


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Rineanna
Novice
Novice
In response to Three_Stacey
‎12-10-2023 04:55 PM
‎12-10-2023 04:55 PM

Two weeks in and going in the same loop that many here are experiencing.  Do Three not have a "lessons learned" document that helps to get people ported?  I have Three agents submitting requests for me, every one enters the same detail and is surprised when it fails!

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Three_Niall
3 Community Admin
3 Community Admin
In response to Rineanna
‎13-10-2023 04:10 PM
‎13-10-2023 04:10 PM

Hey @Rineanna , Welcome to the 3Community 🙂

 

I'd love to look into this for you to see what is happening with the port and get this sorted for you. Pop through to us here on PM along with your Three number, name, address and date of birth and I can check this out for you. Alternatively you can contact our customer care team on 1913 who will be able to locate the account and get this sorted for you.

 

 

 

 



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