Prepay €20 plan add on 100 minutes international call

[kdupereira]

I have a €20 plan add on 100 minutes international calls and I am not receiving and making calls from Brazil to Ireland.

Data roaming is on and I can receive SMS from Three. Checking the roaming page the voice service is available.

[Three_Niall]

Hey @kdupereira , Welcome to the 3Community 🙂 I'd love to help get this sorted for you, when you are attempting to make calls to Ireland can you try using the +353 prefix to make the call. For example if the number was 0830000000 you would be dialing +353870000000

[kdupereira]

It didn’t work.

[Three_Niall]

@kdupereira I'd love to look at this for you, pop through to us here on PM along with your full name, address, mobile number and date of birth or alternatively as you are in Brazil I would recommend contacting our web messaging team here who are available 7 days a week.