Great Phone Offers With All You Can Eat Data | Three.ie
3Community Menu

Prepay Plan expires 9 days early

SOLVED
SH93
Investigator

Prepay Plan expires 9 days early

I have 9 days left on my €20 prepay plan, I got a text to say my balance was low and all my allowances have disappeared. I had a GPRS charge for the remaining balance of my credit late last night too, seems that a lot of people are having a similar issue.

1 ACCEPTED SOLUTION

Best Answer
SH93
Investigator

My plan is back and I have mobile data access but the credit that was taken hasn't been returned yet, hopefully they sort that out soon!

View solution in original post

2 REPLIES 2
SH93
Investigator

My plan is back and I have mobile data access but the credit that was taken hasn't been returned yet, hopefully they sort that out soon!

Three_Niall
3 Community Admin

Hey @SH93, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.