Prime Video Charge monthly applied, no access

[Carl1]

Hi

my account was charged as usual on the 5th Dec for this service and is showing up in my Prime Video as being received, but it hasn't worked since and I received an email from Prime Video on the 9th confirming my subscription has been cancelled.

I got on to Prime Video support who confirmed it had been cancelled by Three.

Can you help? Thanks

[LauraH]

@Carl1 I haven't forgotten about you! I'm working with the team on this and as soon as I have news I'll be back to let you know. Thanks for your patience. 

[LauraH]

@Carl1 Good morning 🌞 Thanks for your patience while we looked into this. I've good news - you've been credited with the Amazon Prime charges for the last 3 months 💪 I'll also be keeping an eye on the account to ensure you're not charged again and the subscription has been fully cancelled 😊

[Carl1]

Great, thanks again for the help!