Restrictions on personal hotspot and WiFi calling on hero pl

[Andrew_38771]

There seems to be a lot of restrictions put on the SIM cards on the three hero prepay plans.

 When I try to enable wifi calling the message “To enable WiFi calling on this account, contact 3 Ireland”

similarly when I try to setup personal hotspot I also get a message “To enable personal hotspot on this account, contact 3 Ireland”

None of these restrictions are on my GoMo account - it is quite frustrating when you contact customer services and they keep telling you they have enabled it on their end, and blame the handset.

[Andrew_38771]

You have to change the Hotspot APN settings

On iPhone, go to Settings, Mobile service, then Mobile Data Network, change Hotspot APN from Open.internet to internet 

This solves the issue

[Three_Niall]

Hey @Vivi14 , Welcome to the 3Community 🙂

I would recommend attempting the settings that have been suggested by @Andrew_38771 as these should work on iPhone but if this doesn't work let me know and I'd love to look into it for you. 

[Vivi14]

@ Andrew 38771,
Hey Andrew thank you for this. I will give it a try and if it works I will let u know. Many thanks

[Vivi14]

@Three_Niall
Hey Niall, thank u for your suggestion. I will give it a try today and let you know… many thanks!

[Eugene_61971]

Thank you 💚🌻