Roaming difficulties in Reunion (France)

[Jaybee]

Hi, I’m currently in Reunion Island, which is a territory of France, so I should be able to roam within my EU allowance but I cannot connect to a network properly.

My phone defaults to Orange but I have to switch the phone from 4G to 3G just to get a signal and even then I can only make/receive voice calls and texts, no data.

Has anyone any experience with roaming that they could advise what I could try?

[Jaybee]

Additional info: I’ve checked the nPerf map for the region and where I am is an area covered by 4G so I should have access.

[Three_Shane1]

@Jaybee Hi there, have you had any luck connecting to since Sunday? If you're still having difficulty connecting can I get you to PM me your number, full name, address, & date of birth for validation of your account? I'll check on your roaming profile to check it's all set up correctly & we can go through some troubleshooting. 

[Jaybee]

Hey Shane, still no joy. I’ll send the details over now. It did work in Paris though, so the profile should (in theory) be ok.

[Jaybee]

Can you advise how to send a PM?

[Three_Shane1]

Apologies but it looks like there may be an issue with my profile not being able to receive PMs so I'm getting it checked out. Can I get you to PM either @Three_Deborah or @Three_Derv & I'll be able to pick up the PM then? 

[Jaybee]

Thanks Shane, I still don’t know how to send a PM to them though.

When I click on their profile I don’t get an option, when I look at their previous post which have ‘PM me’ links I just get an ‘access denied’ page. I searched everywhere on the site for how to send a PM and the answers mention ‘click on an envelope icon’ that I cannot find anywhere on the site. I’ve tried searching every setting for something to enable but no joy.

[Three_Shane1]

Leave this with me for the moment & I'll get it looked into for you. In the meantime to get your data roaming service checked out if possible can I get you to contact our care team through either Facebook @ Three Ireland or Twitter @ ThreeCare. I'll have advised the agents you'll be contacting them & just let them know I asked you to contact them. 

[Jaybee]

Thanks, I’ve been on to @threecare and they can’t figure out the issue, they’ve passed it on to the tech team to look into.

[Three_Shane1]

Great, as long as the tech team are looking into this now for you we'll help get it sorted.