Safe search

[Add_04854]

Hi I'm having trouble turning off safe search

[Three_Deborah]

@Add_04854 Hi there, do you mean you'd like to remove the adult filter? If so, have you sent in the information required for this? 

Have a look at our blog, which will give you a step by step guide on how to remove the adult filter.

How to turn off the Adult Content Filter 

[Add_04854]

I followed all the instructions but nothing worked

[LauraH]

@Add_04854 Good morning 😃 When you say you followed the instructions, did you submit your ID to have your adult filter removed? If so when did you submit it and have you heard back from the team? Let me know 👍

[Add_04854]

Ya I sent photo id via passport and all other details this was baybe four
days ago

[LauraH]

@Add_04854 That's possibly due to the weekend, did you receive confirmation when you submitted your details? I'd expect you to receive news from the team today or tomorrow. If you don't please let me know and I'll chase it for you 💪

[Add_04854]

Hi I'm still having problems with my account it hasn't been solved yet

[LauraH]

@Add_04854 Ok, lets dig a little deeper. Pop me a PM with your number, full name, address and date of birth so I can check your account 👍