Top up failing

[Alfonso]

Hello,

trying to get my pre-pay account to top-up but it keeps failing on payment. I know it is not the card details as I have tried with 2 different card details, paypal, apple pay... all fail the same way.

Unfortunately I didn't have the scheduled top-up set, so the phone is now without an active plan, etc and it cannot be used.

Help?

[Three_Niall]

Hey @Alfonso , thanks for posting here, it shits happening when you try topping via the app or have you tried using 1744  also?

[Alfonso]

Hi, I have tried the website and the app. Not 1744.

[Alfonso]

@Three_Niall What I find a bit suspicious is that I get a request from my bank to approve the payment but the amount is set at zero. I approve it and then back on Three website it says payment did not go through.

Trying to set up a scheduled top up, so this situation doesn't arise again next month.

But I did try a once-off top up and that failed too.

[Three_Niall]

Thanks @Alfonso, I would recommend trying 1744 to check if this works for you, when you tried online was this via My3?