Hey @Priyanka_75810 I'd be happy to help you here, If you are looking to add credit to purchase an addon the top up amount will need to be less than your activation plan to be added to your balance. Once you have added the credit to your balance you will then be able to purchase an add on with this credit. I'd be happy to have a look at the account here for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account for you,
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.
