SOLVED
Hi all,
So I usually go for the €20 prepay plan for the 28 day deal. I last topped up on March 7th, however, earlier today on March 16th, my credit ran out for some reason? This shouldn’t happen, as by my rough calculations, I’m covered until early April.
I checked the detailed usages of my account. There’s a series of ‘GPRS’ charges which amount to €0, but then there’s a couple that drain my credit. I cannot figure out where this came from. This has never happened before, so I’m unsure what to do. This is even my first post here…
None of my habits are abnormal - I pretty much stream media, text, and use my hotspot, aside from general internet stuff. My phone does attempt to automatically update though (iPhone iOS 17 to 18)- could that be it? Although this has happened for the past while without issues.
There’s no way to conveniently gather screenshots of many samples, but here’s some of what I refer to;
So far I’ve sent a general query via email to support, but I thought I’d also post on this forum now that I found it. I tried looking for similar issues from other people, but not many instances came up. Hoping someone can look at my account to see what’s up.
thanks!
