Your number is inactive

[Alan_75857]

Hi - I got an sms today stating 'Your number is inactive'. If I check 3 T&Cs, it states 'Your Pay As You Go number will stay active if you use it for at least 1 chargeable activity every 180 days.' Checking my detailed usage, the last activity on the SIM was on 13/08/2026. I would have thought my number would remain active for another 180 days from this date? Why am I getting this sms saying my number is inactive? I dont want to lose this number, and also  dont want to top up until necessary, as I don't use it as my main number, it is mainly just for receiving personal calls etc. This is confusing, can you please clear it up. Thank you

[Three_Niall]

Hey @Alan_75857 thanks for posting here, to keep your number active you will need to top up and make a chargeable call or text every 180 days to keep the number active so once you have done this your number will remain active however if you would like the account check or your number has no service pop through to our web messaging team here and they can check the account for you. 

[Alan_75857]

Hi Niall - thanks for replying.

My most recent top up was 27/05/2026

The most recent chargeable activity was 13/08/2026.

I am still confused as to why my number is deemed inactive, today 14/09/2026.

Can you help to explain further what 'Your Pay As You Go number will stay active if you use it for at least 1 chargeable activity every 180 days' means.

[Three_Niall]

I wouldn't be able to discuss your account publicly however based by the above your account should be active and you can check this by using the SIM in your device and checking if it is active.

I'd be happy to explain that for you, to keep your account active you would need to make either a call or a text from that number for the number to remain active. 

[Alan_75857]

HI Niall 

My number appears to be active. How do I raise a case to investigate why the sms message was sent telling me it is inactive and requiring topup? Secondly, could you confirm when ddoes my number go inactive,  is it 180 days after the most recent usage, ie next February 2027? Thanks